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DHL Refund Policy


Please note that we plan our staffing needs according to online registrations and order product needed for the season in advance.  No refunds will be given after the registration deadline and/or the start of the season (which ever comes first). All refund requests will be assessed a $35 (but not limited to) cancelation/handling fee and must be in writing (or email).  Please allow 30 days to receive a refund once the request is made in writing/email.

Tournament/Event dues + team travel fees are non-refundable after due dates. Due dates are posted on TEAM Pages & Season Info page. 


Team registrations to play in tournaments are often due up to 6 months in advance. For example, registrations for a winter event like Sand Storm are done in August.  Hotel blocks are due up to 3-6 months prior as well. To better assist our families and keep our costs reasonable for everyone we need firm commitments from players upon registration and deadline. Therefore, backing out of an event that has already been paid for is a loss for other families/teammates and DHL on many levels. 


Thank you for understanding and honoring this policy.  We appreciate your business. If you have any additional questions please contact us at




Jessica Barden 

Tyna Murphy


DHL Co-Founders